Shipping & Delivery Policy

Overview

We carefully package and ship each order to ensure it arrives safely and in perfect condition.
Delivery times and costs vary depending on the product type, size, and destination.


Delivery Confidence

  • Carefully packaged to ensure safe arrival

  • Tracked delivery on all orders

  • Responsive support throughout your order


1. Processing Times

Ready-Made Products

  • Orders are typically processed within 1–3 working days

Framed Prints

  • Made to order

  • Production time: 3–7 working days

Bespoke Framing

  • Made to measure

  • Production time: typically 3 days to 2 weeks, depending on complexity and materials

If you have a specific deadline, please contact us before placing your order.


2. UK Shipping

We offer delivery across the United Kingdom.

  • Shipping costs are calculated at checkout based on:

    • Size

    • Weight

    • Delivery location

Estimated delivery times:

  • Standard delivery: 2–5 working days after dispatch

For large or fragile items, delivery times may vary to ensure safe handling.


3. Local Delivery (Manchester Area)

We offer local delivery within the Manchester area.

  • Delivery may be arranged depending on order size and location

  • We will contact you to coordinate a suitable delivery time


4. Packaging

All items are carefully packaged to ensure safe transit.

  • Protective materials are used to minimise the risk of damage

  • Larger or fragile items may require reinforced or custom packaging


5. Delivery Issues

If your order arrives damaged:

  • Please contact us within 48 hours of delivery

  • Include photos of:

    • The item

    • The packaging

We will work with you to resolve the issue as quickly as possible.


6. Delays

While we aim to meet all estimated delivery times:

  • Delays may occur due to courier issues, supplier availability, or high demand

  • We will keep you informed of any significant delays


7. Contact

If you have any questions about shipping or delivery, please contact:

hello@epicartstory.com