Frequently Asked Questions
Have questions about our services? This bespoke picture framing FAQs section covers everything you need to know — from turnaround times and materials to mounting styles and delivery options. Whether you’re an artist, interior designer, or collector, discover how Epic Art Story ensures every frame is handcrafted with precision, care, and museum-quality materials.
How long does it take to complete a custom frame?
Each frame is crafted by hand, and turnaround depends on the current queue and the complexity of the project. Most orders are fulfilled within 3 days to 2 weeks. Speciality materials (like museum glass or rare mouldings) or complex conservation work may take longer. If you’re working on a tight deadline, just let us know and we’ll do our best to help.
How much does custom framing cost?
Our bespoke framing services start at £99. Each piece is made to measure, handcrafted and tailored using archival-quality materials, including premium wood, conservation-grade mountboard, museum or UV-filtering glazing, and acid-free backboards.
Framing is a time-consuming and highly detailed process, designed to preserve and enhance your artwork’s value. If you’re an artist, collector, or designer who values craft and conservation, you’re in the right place.
Do you offer collection and delivery?
We also offer worldwide shipping, using acrylic glazing (instead of glass) to reduce the risk of breakage in transit.
Can I visit your studio?
Yes, visits are by appointment. Please get in touch to book a time—we’d love to meet you, see your artwork, and discuss your framing needs in person.
What types of mouldings do you offer?
We work with leading UK suppliers and offer thousands of moulding options—from classic profiles to contemporary finishes, sustainable woods, and more. If you have a specific style or look in mind, we’re happy to guide you through the options.
What framing methods are available?
There are virtually no limits to how artwork or 3D objects can be framed — creativity is part of the process. However, here are the most commonly used and visually striking methods we offer:
Traditional Mounting
A timeless approach using mountboard to enhance the artwork. This technique creates visual harmony between the artwork and the frame while ensuring the artwork doesn’t touch the glass — essential for long-term preservation.
Neutral mountboards are a safe, elegant choice that never overpowers the art. This method is ideal for prints, paintings, or photographs that benefit from a classic, refined presentation.
Box Frame
A contemporary method that uses spacers to create depth between the artwork and the glazing. The artwork sits recessed, with subtle shadows around the edges that add dimension and intrigue.
This style offers a clean, modern look and works beautifully for textured artworks, textiles, or when a minimalist aesthetic is desired.
Elevated Float Mount
Here, the artwork is mounted on top of a rigid substrate and raised using a plinth, appearing to “float” above the background. It’s then surrounded by spacers within the frame, creating both depth and focus.
Multiple layers of mountboard in different tones can be combined to add contrast, warmth, or bold character — making this an expressive and highly customizable option.
Traditional Float Mount
The artwork is gently mounted on top of a mountboard without elevation. This reveals the edges of the piece — ideal for items where the deckled (torn) edges, texture, or history are part of its charm.
It’s an elegant choice for vintage letters, rare prints, papyrus, or delicate works on handmade paper where authenticity and fragility are visually celebrated.
Tray Frame (L-Shape)
In this method, the artwork is raised to sit flush with the edge of the frame, leaving an open, borderless view — no glazing is used.
Tray frames are often used for photographs, aluminium prints (like ChromaLuxe), canvases, or artworks that are sealed or don’t require glazing. The result is sleek and gallery-worthy — ideal for contemporary interiors.
What type of glass do you offer?
With so many characteristics, uses, and finishes, choosing the right glazing can feel overwhelming—but we’re here to guide you.
We offer a broad range of glazing options, including:
Standard float glass – Clear and cost-effective for general use
Anti-reflective glass – Reduces glare for better visibility
UV-protective glass – Helps prevent fading from sunlight exposure
Museum glass – Industry-leading clarity and up to 99% UV protection
High-quality acrylic – Lightweight, shatter-resistant, and ideal for large pieces or international shipping
We’ll help you choose the best option based on your artwork, environment, and budget.
Do you offer custom mount board colours and styles?
Yes, we stock a wide variety of mount board colours and can help you choose the perfect match. If you have something very specific in mind, we’ll do our best to source it.
Do you follow FATG best practices?
Absolutely. We strictly follow the Fine Art Trade Guild (FATG) guidelines, using only conservation-grade materials and methods to protect your artwork for the long term.
Do you frame sports jerseys or T-shirts?
At the moment, we do not frame sports shirts or fabric-based memorabilia. Our expertise lies in fine art, prints, photography, and archival-quality framing.
Do you offer discounts for artists, galleries, or bulk orders?
Yes, we love supporting creatives and collaborators. We offer trade pricing for artists, galleries, and interior designers. Reach out to us for more details.
Do you frame canvases, textiles, or unusual materials?
We can frame canvas, textiles, and unconventional materials—each project is unique, so please contact us with details and we’ll advise on the best approach.
Still have questions?
We’re always happy to help. Drop us an email at hello@epicartstory.com or use the contact form on our website and we’ll get back to you.