Framed Art Print

Returns & Refunds Policy – Epic Art Story

Overview

At Epic Art Story, we offer both ready-made products and bespoke framing services.
Due to the nature of these offerings, different return policies apply.

1. Ready-Made Products (Online Shop)

This includes:

  • Ready-made frames

  • Framed prints

  • Prints

Your Right to Cancel

You have the right to return your order within 14 days of receiving it for a refund.

Conditions for Returns

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be returned in their original packaging

  • Items must be unopened where applicable (e.g. framed prints)

  • Proof of purchase is required

We reserve the right to refuse a refund if items are returned damaged, used, or not in a resaleable condition.

How to Start a Return

To initiate a return, please contact us at:

📧 hello@epicartstory.com

Please include your order number and reason for return. We will provide instructions for the return process.

Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a tracked and insured delivery service, especially for fragile items

  • We cannot be held responsible for items lost or damaged during return transit

Refunds

Once your return is received and inspected:

  • Refunds are processed within up to 10 working days

  • Refunds will be issued to the original payment method

Original delivery costs are refundable up to the standard delivery rate only.
Any express or upgraded shipping fees are non-refundable.

2. Bespoke Picture Framing (Made-to-Measure Services)

All bespoke framing orders are custom-made to your specifications.

Important

Under the Consumer Contracts Regulations, custom-made goods are non-refundable.

This means:

  • Orders cannot be cancelled once production has started

  • Bespoke items cannot be returned or refunded once completed, unless faulty

We take great care to:

  • Confirm all specifications before production

  • Advise on materials and finishes

  • Ensure the final result meets your expectations

3. Damaged or Faulty Items

If your item arrives damaged or defective:

  • Please contact us within 48 hours of delivery

  • Include clear photos of:

    • The item

    • The packaging

We will assess the issue and offer:

  • A replacement

  • A repair

  • Or a refund, where appropriate

4. Exchanges

We only offer exchanges where items are faulty or damaged.

5. Contact

If you have any questions about returns or refunds, please contact:

📧 hello@epicartstory.com